HESCO Helpline Number
📞 Official Helpline: 118
Call 118 from any phone to register electricity supply complaints and service issues.
Call 118 from any phone to register electricity supply complaints and service issues.
According to official HESCO/PITC channels, 118 is the primary complaint helpline. SMS shortcode details can change, so verify the latest SMS complaint number on official channels before sending.
Official Complaint Channels
| Channel | Details | Purpose |
|---|---|---|
| Helpline | 118 | Complaint registration and utility service issues |
| SMS | Verify from official portal | Use the currently published complaint shortcode |
| CCMS Portal | ccms.pitc.com.pk/complaint | Online complaint submission and tracking |
| ccms@pitc.com.pk | Support communication channel listed on official portal |
Service Territory
HESCO service jurisdiction is organized by circles, divisions, and sub-divisions. For exact area coverage, use official channels below:
| Verification Method | Use |
|---|---|
| Helpline 118 | Confirm the correct office/sub-division for your meter area |
| PITC Bill Portal | Verify bill details and linked distribution company |
| HESCO Website | Find official contact information and updates |
How to Register a Complaint
- Call 118 — Share your issue and note the complaint/reference number.
- Use official SMS complaint shortcode — Send your bill reference number, issue type, and contact number to the currently published shortcode.
- Use CCMS web portal — Submit at ccms.pitc.com.pk/complaint.
- Follow up — Keep your complaint number for status checks and escalation.
Types of Complaints You Can Register
- Power outage / no electricity supply
- Voltage fluctuation issues
- Meter not working or faulty meter
- Billing errors or overcharging
- Meter reading not taken
- Wire theft or illegal connections
- New connection delays
- Streetlight issues
💡 Tip: Always note down your complaint number when calling 118.
Official Links
- HESCO Website: www.hesco.gov.pk
- PITC Bill Portal: bill.pitc.com.pk/hescobill
- CCMS Complaint Portal: ccms.pitc.com.pk/complaint